Take your besties to Byron

Win the ultimate trip to Byron Bay for you and your 3 besties. Valued at $15,000

Enter competition
  • Details
  • Return flights to Ballina
    for you and 3 besties
  • 5 nights accommodation in our
    exclusive Betty’s beach pad
  • Kayaking with
    the dolphins
  • Surf lessons for you
    and your besties
  • Private Byron Bay
    beach picnic
  • 5 day
    car hire
  • Unlimited Betty’s
    Burgers on your trip!


Top 5 Beaches

As voted by you!

  1. {{beach}}


Betty’s Burgers & Concrete Co.
Byron Bay
Feros Arcade
58 Johnston Street


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Byron Bay images courtesy of @saxonkent

Competition Now Closed

Take Your Bestie To Byron Promotion


Betty's Burgers Australia Pty Ltd ABN 35132912817, Level 1, Tower 2 Chadstone Place, 1341 Dandenong Road, Chadstone, VIC 3148, Australia. Ph: (03) 9508 4400

Promotional Period:

Start date: 20/11/19 at 07:00 am AEDT
End date: 18/12/19 at 11:59 pm AEDT

Eligible entrants:

Entry is only open to Australian residents aged 18 years or over.

How to Enter:

To enter the Promotion, the entrant must complete the following steps during the Promotional Period:

a) purchase a Betty’s burger (“Eligible Product”) from any Betty’s Burger restaurant within Australia or from Betty’s Burger via any of our delivery partners. Entrants will receive a promo code featuring a unique code at the time of purchase or at the time of delivery (if via a delivery partner), while stocks last. The onus is on the entrant to request a promo card from a restaurant team member if not automatically provided; and

b) visit bettysbestietrip.com.au, follow the prompts to the Promotion entry page and fully complete and submit the entry form with all requested personal details, enter their unique code from the promo card received, and select their favourite Australian beach and tell us in 25 words or less why this beach is your favourite (“promotional question”).

Proof of Purchase: The entrant must retain proof of purchase. The proof of purchase required is the entrant’s promo card with their unique code for the qualifying purchase.

Entries permitted:

Multiple entries permitted subject to the following:

  • limit one (1) entry permitted per Eligible Product purchased in accordance with the entry instructions above;
  • each entry must be submitted separately and in accordance with the entry instructions above;
  • only one (1) unique code per entry is permitted;
  • the same unique code cannot be used more than once; and
  • unrecognised codes will be deemed invalid.

Total Prize Pool:

up to AUD $15,000

Prize Description

The prize is a trip for 4 people to Byron Bay which consists of the following:

  • 4 x return economy class flights from the winner's nearest capital city (or major city for domestic flights if from NSW or QLD) to Ballina, NSW (if winner resides within a close proximity of Ballina, as determined by the Promoter, flights will not be provided);
  • 5 nights' accommodation at Magnolia House Byron Bay;
  • Let’s Go Surfing Lessons for 4 people;
  • Byron Bay Beach Picnic Day for 4 people;
  • Kayak With Dolphins Excursion;
  • Car hire for 5 days; and
  • $500 Betty’s Burgers Dining Voucher

Trip prize must be taken from 14th to 19th February 2020

Number of this prize: 1
Value (per prize): Up to AUD$15,000.00 depending on exact point of departure
Winning Method: Judging

Prize Conditions:

  • Travel itinerary will be determined by the Promoter in its absolute discretion.
  • Travel must be taken on set dates: 14th to 19th February 2020. If the winner is unavailable on unwilling to travel on the aforementioned dates required by the Promoter, they will forfeit their right to the prize and will not be awarded cash or any other alternative in lieu.
  • The prize is subject to booking and flight availability.
  • Frequent flyer points will not be awarded and do not form part of the prize.
  • Spending money, meals, taxes (excluding airline and airport taxes), insurance, transport to and from departure point, transfers, items of a personal nature, in-room charges and all other ancillary costs, unless otherwise specified in the prize description herein, are not included.
  • Subject to the terms and conditions of the participating prize provider(s), if for any reason the winner does not, once the prize has been booked, take the prize (or an element of the prize) at the time stipulated, then the prize (or that element of the prize) will be forfeited and will not be redeemable for cash.
  • The winner may be required to present their credit card at check in.
  • Prize is subject to the standard terms and conditions of individual prize and service providers.
  • The winner and his/her travel companions must depart from and return to the same departure point and travel together.
  • During the entire duration of the prize, a nominated parent/guardian must accompany any person under 18 years of age.
  • Car hire prize is subject to standard rental conditions. Petrol and insurance are not included. The driver must have a current valid driver’s licence issued in an Australian State or Territory and be aged 21 years or over. If the winner or any of their companions for the prize do not meet the age or licence requirements for car hire, they will forfeit their right to the car hire element of the prize and will not be awarded cash or any other alternative in lieu.

Winner Determination:

  • The winner will be determined by representatives of the Promoter. Each entry will be judged on the basis of the individual creative merit of the answer provided to the promotional question.
  • The best valid entry, as determined by the judges, will win the prize specified in the Schedule above.
  • The judges may select additional reserve entries which they determine to be the next best, and record them in order, in case of an invalid entry or ineligible entrant.
  • The winner will be determined by skill. Chance plays no part in determining the winner. The judges' decision is final and binding and no correspondence will be entered into.

Winner notification:

The winner will be notified by email on 20/12/19.

Unclaimed Prizes:

In the event of an unclaimed prize, the Promoter may at its discretion assign the prize to the entry judged the next best entry, conduct a further judging to award the prize, or withdraw the prize unawarded. The Promoter is under no obligation to award any unclaimed prize.

  • The entrant agrees and acknowledges that they have read these Conditions of Entry (and Schedule) and that entry into the Promotion is deemed to be acceptance of these Conditions of Entry (and Schedule). Any capitalised terms used in these Conditions of Entry have the meaning given in the Schedule, unless stated otherwise.
  • The Promotion commences on the Start Date and ends on the End Date ("Promotional Period"). Entries are deemed to be received at the time of receipt by the Promoter and not at the time of transmission or deposit by the entrant. Records of the Promoter and its agencies are final and conclusive as to the time of receipt.
  • Valid and eligible entries will be accepted during the Promotional Period.
  • Employees (and the immediate family members) of Betty’s Burger restaurants, agencies/companies directly associated with the conduct of this Promotion, the Promoter, its distributors, suppliers, subsidiary companies/businesses and associated companies and agencies are not eligible to enter. "Immediate family member" means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.
  • All reasonable attempts will be made to contact the winner.
  • If a winner chooses not to take their prize (or is unable to), or does not take or claim a prize by the time specified by the Promoter, or is unavailable at the designated time for the Event or at the time stipulated by the Promoter for travel, they forfeit the prize and the Promoter is not obliged to substitute the prize.
  • Entrants must keep their proof of purchase specified in How to Enter for each entry as proof of purchase ("Proof of Purchase"). If an entrant fails to produce the Proof of Purchase for a specific entry or each entry, as and when requested by the Promoter, the Promoter has the right to invalidate the entrant's respective entry/entries for which Proof of Purchase cannot be provided and/or all entries submitted by that entrant and/or forfeit the entrant's right to a prize.
  • The value of the prizes is accurate and based upon the recommended retail value of the prizes (inclusive of GST) at the date of printing. The Promoter accepts no responsibility for any variation in the value of the prizes after that date.
  • No part of a prize is exchangeable, redeemable for cash or any other prize or transferable, unless otherwise specified in writing by the Promoter.
  • If a prize (or portion of a prize) is unavailable the Promoter reserves the right to substitute the prize (or that portion of the prize) to a prize of equal or greater value and/or specification, subject to any written directions of a regulatory authority.
  • No entry fee is charged by the Promoter to enter the Promotion. Where entry is allowed online, there is no additional cost to enter the Promotion other than any cost paid by the entrant to access the website or social media platform of entry via their Internet service provider.
  • Each prize will be awarded to the person named in the entry and any entry that is made on behalf of an entrant or by a third party will be invalid. If there is a dispute as to the identity of an entrant or winner, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant or winner.
  • Entrants' personal information will be collected by the Promoter. Personal information will be stored on the Promoter's database. The Promoter may use this information for future marketing purposes regarding its products, including contacting the entrant electronically. The Promoter is bound by the Australian Privacy Principles in accordance with the Privacy Act 1988 (Cth) and its privacy policy which is located at https://www.bettysburgers.com.au/privacy.html. The Promoter's privacy policy contains information about how the entrant may access, update and seek correction of the personal information the Promoter holds about them and how the entrant may complain about any potential breach by the Promoter of the Australian Privacy Principles or any other Australian privacy laws and how such complaints will be dealt with. The Promoter collects personal information about entrants to enable them to participate in this Promotion and may disclose the entrants' personal information to third parties including its contractors and agents, prize suppliers and service providers to assist in conducting this Promotion and to the State and Territory lottery departments as required under the relevant lottery legislation. If the entrant does not provide their personal information as requested, they may be ineligible to enter or claim a prize in the Promotion. Personal information collected from entrants may be disclosed overseas, see the Promoter’s privacy policy for list of countries where personal data collected may be disclosed.
  • For the purposes of public statements and advertisements, the Promoter may only publish the winner's first name, surname initial and State/Territory or postcode of residence.
  • It is a condition of accepting the prize that a winner and their travel companion/s (or the parent/legal guardian of a travel companion, if they are under the age of 18) may be required to sign a legal release as determined by the Promoter in its absolute discretion, prior to receiving a prize.
  • If a prize is provided to the Promoter by a third party, the prize is subject to the terms and conditions of the third party prize supplier and the provision of the prize is the sole responsibility of the third party and not the Promoter. The terms and conditions which apply to the prize at the time it is issued to the winner will prevail over these Conditions of Entry, to the extent of any inconsistency. The Promoter accepts no responsibility or liability for any delay or failure by the third party to deliver the prize, any delay or failure relating to the prize itself or failure by the third party to meet any of its obligations in these Conditions of Entry or otherwise.
  • Any guarantee or warranty given is in addition to any relevant statutory guarantees and warranties and nothing in these Conditions of Entry restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth).
  • If for any reason any aspect of this Promotion is not capable of running as planned, including by reason of computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Promoter, the Promoter may in its sole discretion cancel, terminate, modify or suspend the Promotion and invalidate any affected entries, or suspend or modify a prize, subject to State or Territory regulation.
  • The Promoter reserves the right, at any time, to validate and check the authenticity of entries and entrant's details (including an entrant's identity, age and place of residence). In the event that a winner cannot provide suitable proof as required by the Promoter to validate their entry, the winner will forfeit the prize in whole and no substitute will be offered. Incomplete, indecipherable, inaudible, incorrect and illegible entries, as applicable, will at the Promoter's discretion be deemed invalid and not eligible to win. Entries containing offensive or defamatory comments, or which breach any law or infringe any third party rights, including intellectual property rights, are not eligible to win. The use of any automated entry software or any other mechanical or electronic means that allows an individual to automatically enter repeatedly is prohibited and may render all entries submitted by that individual invalid.
  • All material submitted on entry (e.g. photo(s), image(s), drawing(s), comment(s), sound/video recording(s) and answer(s) to a promotional question) must NOT: (a) be in breach of any laws, regulations and rights, e.g. any laws regarding intellectual property (copyright, trademarks, etc), defamation and privacy; (b) be defamatory, obscene, derogatory, pornographic, sexually inappropriate, contain nudity, aggressive, violent, abusive, harassing, threatening, objectionable or discriminate/vilify any section of the community with respect to race, ethnicity, nationality, religion, origin, sexual preference, mental illness, disability or gender or unsuitable for publication; or (c) contain viruses. Entrants warrant that they own or have the right to license the copyright in any entry submitted by them into this Promotion, for the purposes of this Promotion, that no rights have been granted to any third party in respect of any such entry which would prevent the entry being used as contemplated by this Promotion, and that the use by the Promoter of any such entry will not breach any laws or infringe the rights of any person (including without limitation with respect to privacy, intellectual property and defamation). Entrants must obtain prior consent from any person or from the owner(s) of any property that appears in their entry. By entering, all entrants license and grant the Promoter, its affiliates and sub-licensees an exclusive, royalty-free, perpetual, worldwide, irrevocable, and sub-licensable right to use, reproduce, modify, adapt, publish and display their entry (including any portion of their entry) for any purpose, including but not limited to future promotional, marketing or publicity purposes, in any media, without compensation, restriction on use, attribution or liability. Entrants further agree, upon request by the Promoter, to assign all of their rights, title and interest (including copyright) in and to their entry to the Promoter and to sign any legal documentation to confirm such assignment. Entrants agree that their entry is their original work and does not infringe the rights of third parties, or that they have obtained full prior consent from any person who has jointly created or has any rights in the aforementioned material. Entrants consent to any use of their entry that may otherwise infringe their moral rights. Entrants are responsible for all entries they submit on entry. The Promoter will not be liable for any entries, to the extent permitted by law. The Promoter reserves the right to remove, request removal or decline to publish any entry or portion of an entry for any reason whatsoever, including if in breach of these Terms and Conditions. The Promoter will have no liability to entrants if it exercises this right and entrants must comply with any request made by the Promoter pursuant to this paragraph. The entrant warrants and represents that any material sent or provided by the entrant to the Promoter will not infringe any copyright, trademarks or other intellectual property rights of any third party (including moral rights) and that the entrant has all rights to use the materials and has obtained all necessary consents to comply with any relevant privacy and/or confidentiality requirements. Entrants agree to indemnify the Promoter for any breach of the Terms and Conditions including this clause.
  • The Promoter reserves the right to disqualify entries in the event of non-compliance with these Conditions of Entry. In the event that there is a dispute concerning the conduct of the Promotion, the decision of the Promoter is final and binding on each entrant and no correspondence will be entered into.
  • The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person's negligence or wilful misconduct) in connection with this Promotion or accepting or using any prize (or recommendation), except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
  • The entrant will participate in and co-operate as required with all reasonable marketing and editorial activities relating to the Promotion, including (but not limited to) being recorded, photographed, filmed or interviewed and acknowledges that the Promoter may use any such marketing and editorial material without further reference or compensation to them.
  • Unless otherwise specified, a prize is a single event for the winner (and their guests) and cannot be separated into separate events or components.
  • The Promoter accepts no responsibility for any tax implications and the entrant must seek their own independent financial advice in regards to the tax implications relating to the prize or acceptance of the prize.
  • Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of these rights.


How do I enter?

Easy! Just buy ANY Burger, grab a competition card in-store, enter the unique code via bettysbestietrip.com.au/ follow the prompts, and you’ll be in the draw to win a Byron Bay beach getaway with three of your besties!

I didn’t get a code after buying a burger!

No stress, you can still enter to take your besties to Byron. Just call back into you local Betty’s and we will sort it out!

I’m having trouble entering my code...

First try and see if any of these tips help you out:

Make sure you have entered the code correctly with capital letters and no spaces Manually select the SUBMIT button instead of pressing enter

Try using a different web browser (Chrome is recommended)

If you are still having issues, email us at contact@bettysburgers.com.au with the error message that is appearing.

When does the competition close?

Competition cards will be handed out with every burger purchase until Wednesday 18 December, and you will have until 11:59pm Wednesday 18 December to enter via the website.

When will the winner be notified?

If you’re lucky enough to have won the Byron bestie getaway you will be notified by email on 20/12/19.

When is the Byron getaway?

The Bring Your Bestie To Byron trip must be taken from 14th to 19th February 2020. If the winner is unavailable or unwilling to travel on these dates, they will forfeit their right to the prize and will not be awarded cash or any other alternative in lieu.

I’m under 18, am I still able to enter?

This promotion is only available to entrants over the age of 18.

Can I enter more than once?

Sure can! 1 burger = 1 entry, so the more you buy the greater your chances!

What could I win? I need details!

We’ve lined up the ultimate dream trip to Bryon Bay:

  • Return flights to Ballina for you and 3 besties, departing from your closest capital city
  • 5 nights accommodation in our exclusive Betty’s beach pad in Byron Bay
  • Kayaking with the dolphins
  • Surfing lesson for you and your besties
  • Private Byron Bay beach picnic, with drinks, food
  • 5 day car hire - driver must be over 25 years
  • And as if that wasn’t enough, you’ll have access to Betty’s Burgers on your trip!

If I win, do I HAVE to go surfing and kayaking?

Not if you don’t want to! This is your holiday, so if you’re not feeling up to it, that’s fine!

I don't have a code

How do I enter?

Easy! Just buy ANY Boost, grab a competition card in-store, enter the unique code via boostjuicewin.com.au and you will instantly find out what you have won!

I didn’t get a code after buying a Boost!

No stress, a tropical island getaway is still on the cards for you! Just hit us up via here and let us know the following:

  • Store visited
  • Date and time of visit
  • Number of drinks purchased

I’m having trouble entering my code...

First try and see if any of these tips help you out:

  • Make sure you have entered the code correctly with capital letters and no spaces
  • Manually select the CLAIM PRIZE button instead of hitting the CLAIM PRIZE button
  • Try using a different web browser (Chrome is recommended)

If you are still having issues, hit us up via here with the error message that is appearing.

I won a discount voucher but it never made it to my inbox.

Simply re-enter your code via boostjuicewin.com.au and you will be able to download the voucher to use in-store.

When will the winners be notified?

No messing around here, all prizes will be instant!

If you’re lucky enough to have won an instant tropical island getaway you will be notified straight away! And we’ll give you a call within two business days to confirm your prize and try and act like we’re not at all jealous...

If I win an island getaway, do I get to choose where I will be going if I win?

All prizes are randomly generated, so we leave that decision up to the computer gods. And what the computer gods choose is final!

When are the island getaways?

Winners will be able to select dates between 20 January - 20 March 2020 & 20 April - 10 June 2020.

When will I receive my Boost undies?

We should have these delivered to your doorstep within 3 weeks of winning. Boost undies coming through!

I’m under 18, am I still able to enter?

As long as you have parental permission to enter, and bring an adult as your plus one with you if you are the lucky island getaway winner!

When does the competition close?

Competition cards will be handed out with every purchase until Sunday 6 October, and you will have until 11:59pm Monday 7 November to enter via the website.

Can I enter more than once?

Sure can! 1 Boost = 1 entry, so the more you buy the higher your chances!

Where are the tropical island getaway? I need deets!

We’ve lined up ten tropical island destinations straight outta the movies! Trips to the following destinations are yours to be won:

  • Honolulu, Hawaii
  • Santorini, Greece
  • Sicily, Italy
  • Ko Samui, Thailand
  • Phuket, Thailand
  • Moreton Island, QLD
  • Denarau, Fiji
  • Krabi Island, Thailand
  • Bali, Indonesia
  • Port Vila, Vanuatu

Privacy Policy

Betty’s Burgers & Concrete Co. Privacy Policy

Last Updated: November 2019

1. Why do we have a privacy policy

Summary: When you interact with Betty’s Burgers you trust us with your information and expect us to protect and use it appropriately. We take privacy seriously and are committed to keeping that trust. That starts with helping you understand our privacy practices. This policy describes the information we collect, how it is used and shared, and your choices regarding this information.

Betty’s Burgers Australia Pty Ltd ACN 132 912 817 and its related entities (collectively referred to as “we”, “us”, “our” or “Betty’s Burgers”) are committed to protecting the privacy of Personal Information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Act) or, where applicable, other data protection laws (such as those in force in the European Union (EU). This Privacy Policy sets out the way we handle Personal Information and includes information on how we collect, use, disclose, keep secure and provide you with access to your Personal Information, whether provided to us via our stores, head office, the Betty’s Burgers website or other means.

2. What Personal Information do we collect?

Summary: The term “Personal Information” means any information that can be used to personally identify you.

Examples of Personal Information we may collect from you includes your name, address, date of birth (age), gender, home address, email address, telephone number, occupation, menu preferences, previous order information, IP address, credit card details, individual interests, preferences, tastes, purchasing behaviour, education details, employment history and other information relating to your work experience. We may also collect an opinion (including information or an opinion forming part of a database, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained from the information or opinion). Those are just a few examples so please review this Privacy Policy closely and let us know if you have any queries.
We do not collect Sensitive Personal Information, which includes information about racial or ethnic groups or religious beliefs, without your express consent or as otherwise required by law. The exception to this is when you apply for a position, in which case refer to the sections below titled “Employment Applications”. We will not use Sensitive Personal Information for marketing purposes.

3. How do we collect Personal Information?

Summary: We collect your Personal Information in a number of ways. We may collect your Personal Information directly from you or in the course of our dealings with you, for example:

  • Information that you provide to us, such as your name
  • Information when you use our services, such as your purchase history

We will only collect Personal Information from you that we reasonably require for one or more of our business functions or activities and will do so in accordance with the Australian Privacy Principles.

The kinds of Personal Information we may collect from you will depend on what type of interaction you have with us. We may collect Personal Information from you in the following ways:

  • When you participate in a promotion, competition, promotional activity, survey, market research or customer behavioural activity
  • When you subscribe to our mailing list or interact or follow our social media pages including Facebook, Twitter and Instagram
  • We collect information about how you interact with our services. This includes information such as access dates and times, pages viewed and other system activity
  • When you provide us with Personal Information via our stores or head office or when you place an order in store, by telephone or via our mobile or electronic ordering system
  • If you use social media, any information that you allow the social media site to share with us
  • If you provide feedback and opinions about our products and services through any channel
  • If you contact our Support Centre we may record calls in and out of our Support Centre and so we will collect any Personal Information you provide during the call
  • If you are applying for a position with Betty’s Burgers, we will collect information as outlined in the section below titled “Employment Applications”
  • By accessing a website or mobile application via links in an email we have sent and/or by accessing a website or mobile application where you have identified yourself, you consent to the collection of such information where it is Personal Information. We may combine your anonymous or personal visitor session information or other information collected through tracking technologies with other Personal Information collected from you from time to time in order to understand and measure your online experiences and to determine what products, promotions and services are likely to be of interest to you.
  • Depending on the Betty’s Burgers services that you use, and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi.
  • We may collect transaction details related to your use of our services, including your order details, date and time the service was provided, amount charged, and payment method
  • We may also collect Personal Information through cookies and other identification technologies, please refer to “Cookies and Web Beacons” section below.
  • Public databases.
  • We may use CCTV in or around Betty’s Burgers businesses to investigate any type of incident and protect our personnel. We will restrict access to any footage.

Betty’s Burgers may combine the information collected from these sources with other information in its possession.

In some circumstances, we may collect Personal Information from third parties such as credit reporting agencies or marketing agencies. Where we do, we will ensure that we act in accordance with relevant Australian laws.

4. Cookies and web beacons

Summary: Betty’s Burgers and its partners may use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this policy. A “cookie” is a small text file that is stored on your browser or device that can identify you as a unique customer and store your personal preferences.

As you navigate through our websites or other mediums, certain information can be passively collected (by us or our vendors) using various technologies such as cookies, internet tags or web beacons, and navigational data collection (log files, server logs and clickstream data). Using “cookies” enables us to collect data regarding your personal preferences, including what products you have ordered, at what times and in what amounts, the pages you have visited in what order and so forth. This enables us to recognise you as a specific customer and to help us and our third-party service providers present targeted and customised advertising to you. For example, we can keep track of the burgers you like such that, if you consent, we can send you information about new products and promotions that you might be interested in.
If you do not wish to receive cookies, you can change your browser settings such that your device does not accept cookies or please contact us. However, please note that certain areas of the Betty’s Burgers website may only be accessed in conjunction with cookies.

5. Third-party links

The websites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control, endorse or make representations about these third-party sites and are not responsible for their privacy statements. When you leave our websites, we encourage you to read the privacy notice of every website you visit. If you choose to give Personal Information to unrelated third parties it will not be covered by this Privacy Policy.
On our online services, we may also have providers of other services like apps, tools, widgets and plug-ins (for example Instagram “Like” features), which may also use automated methods to collect information about how you use these features. These organisations may use your information in line with their own policies.

6. Employment applications

We collect Personal Information when you interact with us with regards to employment. Examples of when we collect Personal Information includes when you apply for a position with us, complete an employment form for us, contact our Support Centre in respect to an employment opportunity, visit our website, social media channels or mobile applications. In considering your application, we may also obtain Personal Information about you from third parties. For example, from your previous employers, recruitment agencies, nominated referees, government agencies and regulatory authorities. Subject to your consent, we may also collect Sensitive Personal Information about you such as information about your health (including any disability), any criminal record, if it is relevant to the role that you are applying for, and whether you identify as Aboriginal or Torres Strait Islander. We collect Personal Information for a variety of purposes, including but not limited to any one or more of the following purposes: verifying your identity, communicating with you, assessing you for a position with us or one of our related entities and storing your information for future employment opportunities. If you do not provide us with the information we request, we will be unable to do one or more of the above. We may disclose your information to; referees or previous employers, recruitment agencies or agencies or contractors acting on our behalf, our related entities, law enforcement agencies to verify whether you have a criminal record or educational organisations to the extent necessary to verify your qualifications. If we engage third party contractors to perform services for us which involves handling Personal Information, we will take reasonable steps to prevent the contractor from using the Personal Information except for the purpose for which it was supplied. We will hold your Personal Information for future job opportunities with us, unless you tell us not to.

7. How we store your Personal Information

Where we store your Personal Information depends on what interaction you have had with us. However, some areas may include databases for processing customer enquiries, feedback or for general data processing or databases for email or SMS marketing communications.

8. Information retention and deletion

Summary: If you withdraw consent to the collection or use of Personal Information, Betty’s Burgers deletes such Personal Information. Users may request deletion of their accounts at any time. Following such request, Betty’s Burgers deletes the information.

We only keep your Personal Information for as long as it is required for the purpose for which it was collected or as otherwise required by law. We will take appropriate measures to destroy or permanently de-identify your Personal Information if we no longer need to retain it. These measures may vary depending on the type of information concerned, the way it was collected and how it was stored.
There may be circumstances relating to employment applications or inappropriate or legal conduct which prevent Betty’s Burgers from permanently deleting Personal Information. For example, in the case of fraud or where litigation has been threatened.

9. How your Personal Information will be used

Summary: Betty’s Burgers does not sell your Personal Information to third parties.

We collect your Personal Information so that we can use it for our functions and activities and provide products and services to you, which include, among other things:

Providing services and features

Betty’s Burgers uses the information we collect to provide, personalise, maintain and improve our products and services. This includes using the information to:

  • Create and update your account
  • Verify your identity
  • To assist us in providing goods and services to you
  • processing orders you place with us in our stores or via our electronic or mobile ordering system, providing you with email or SMS confirmation of your orders, providing you with our products and processing refunds where applicable;
  • Perform internal operations necessary to provide our goods and services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing, and research, and to monitor and analyse usage and activity trends
  • features to personalise your experience on our Betty’s Burgers platforms
  • to identify services and products that may be of interest to you
  • assisting you with remembering and re-ordering from our menu in future
  • administering and conducting traineeships
  • facilitating our internal business operations, including fulfilment of any legal and regulatory requirements
  • to facilitate our feedback program
  • processing and considering your employment application and conducting reference checks (refer to Employment Application section above)
  • Facebook Custom Audiences: If you use Facebook, we may use your email address in an encrypted format to match with your Facebook profile so that we can provide you with personalised advertising on Facebook. This is subject to the privacy settings you have chosen on Facebook.
  • Facebook Lookalike Audiences: If you use Facebook, we may use your email address in an encrypted format to enable Facebook to find other registered users of their services that share similar interests to you based on how you interact with Salsas and what information Facebook has about you.
  • to identify services and products that may be of interest

Customer Support

  • Direct your questions to the appropriate customer support person
  • Investigate and address your concerns
  • Monitor and improve our customer support responses
  • administering and responding to your enquiry or feedback about our products
  • to process and respond to any feedback provided by you

Legal proceedings and requirements
Betty’s Burgersmay share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns:

Communications from Betty’s Burgers
Betty’s Burgers may use the information we collect to communicate with you about:

  • promoting and marketing current and future products, services, promotions, studies, surveys, news, updates and events
  • conducting, and allowing you to participate in, a promotion, competition, promotional activity, survey or market research; fulfil any related awards, and serve you relevant ads and content about our goods or services and those of our business partners
  • special promotions and offers and analysing our products and services so as to improve and develop new products and services.

This communication (including direct marketing materials) may take place via: email, text messages, other digital services, phone, internet-based marketing including targeted online advertising and online behavioural marketing.

You consent to us sending you those direct marketing communications by any of those methods.

You may receive some of these communications based on your profile as a user. All users may object to this type of processing. You can contact us at any time if you no longer wish to receive marketing materials from us or our related entities.

With your consent
Betty’s Burgers may share your information other than as described in this policy if we notify you and you consent to the sharing

We may share your Personal Information with vendors who provide services to us, such as fulfilling orders (e.g. Deliveroo), carrying out research (data processing), managing promotions, personalising customer experiences and other information technology services. We do not allow these vendors to use this information or to share it for any purpose other than to provide services on our behalf.

10. Marketing Opt-Outs

At any time, you may opt-out of receiving direct marketing communications from us or our related entities. We will then ensure your details are removed from our mailing lists and stop sending direct marketing communications to you within a reasonable period after your request is made (usually within 5 business days from receiving your request). To opt-out follow the instructions in the marketing communications we send you or contact us.
Please note that if you opt out, we may still send you non-promotional messages, such as receipts or information about your account.

11. Disclosure of Personal Information to third parties

We may disclose Personal Information we collect from you:

  • to our related entities, suppliers, consultants, contractors or agents for the purposes set out in the section above or for other purposes directly related to the purpose for which the Personal Information is collected
  • to relevant federal, state and territory authorities for the purpose of investigating a food safety or health issue
  • where the law requires or authorises us to do so (whether in Australia or overseas)
  • to others that you have been informed of at the time any Personal Information is collected from you
  • with your consent (express or implied) to others

12. Overseas disclosures

We are based in Australia, so your Personal Information will be processed in Australia. However, some of our related entities and third-party goods and services providers are located overseas. We may need to share your Personal Information with organisations or persons located outside of Australia.
The countries in which these organisations or persons are located will depend on the circumstances, but in the course of our ordinary operations, we may disclose Personal Information to our third- party service providers located in the United States, United Kingdom and Italy.
If we disclose Personal Information to a third party in a country which does not have equivalent privacy laws to Australia, we will take steps to ensure that you are provided with appropriate safeguards in respect of your Personal Information. This might include entering into contractual clauses with the third-party that place obligations on the third-party in relation to their handling your Personal Information.
Whilst Betty’s Burgers will take all reasonable care to ensure that overseas providers will handle your Personal Information securely, you acknowledge that by agreeing to the disclosure of your Personal Information to these overseas entities for the purposes stated above, Betty’s Burgers will not be held accountable for any breaches of the Australian Privacy Principles by an overseas recipient.

13. Overseas disclosures

We take protecting your Personal Information seriously and are continuously developing our security systems and processes. We take reasonable steps to protect your Personal Information from misuse and loss and unauthorised access, modification or disclosure. We do this by having physical and electronic security systems and by limiting who can access your Personal Information. We also have online and network security systems in place for our websites, so that the information you provide us online is protected and secure. Your Personal Information may be held in electronic or hard copy form. We use third party service providers to store some personal information.
As our website and smart device application are linked to the internet which is inherently insecure, Betty’s Burgers cannot provide any assurance regarding the security of the information you communicate to us online. We cannot guarantee that such information will not be intercepted so you transmit such information at your own risk. Please contact us if you become aware of, or suspect, any breach of security.
If we become aware of a data breach that is likely to result in serious harm (for example, your Personal Information was shared with unauthorised persons) we will notify you as soon as is practicable and the Office of the Australian Information Commissioner about that actual or possible breach.

14. Access to Personal Information and Correction

We aim to ensure that any information we obtain from you is accurate. You can request access to your Personal Information or advise us of any required correction and information which you believe to be inaccurate by forwarding a request to contact@BettysBurgers.com.au
We will require you to verify your identity and to specify what information you require. We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested. If the information sought is extensive, we will advise the likely cost in advance and can help to refine your request if required.
The exceptions under the Australian Privacy Principles which affect your right to access your Personal Information we hold about you include the following:

  • access would pose a serious threat to the life or health of any individual
  • access would have an unreasonable impact on the privacy of others
  • a frivolous or vexatious request
  • the information relates to a commercially sensitive decision-making process
  • access would be unlawful or denying access is required or authorised by law
  • access would prejudice enforcement activities relating to criminal activities and other breaches of law, public revenue, a security function, or negotiations with the individual
  • legal dispute resolution proceedings.

15. Contact Us

Although we are committed to ensuring that at all times there is strict adherence to the Australian Privacy Principles, in the event that you are dissatisfied in any way with the collection, use, storage and/or disclosure of your Personal Information or believe that there has been a breach of the Australian Privacy Principles, we invite you to contact us as soon as possible. We have appointed an internal Privacy Complaints Manager (who is also our Privacy Officer) to whom your complaint or any queries may be directed by:

E-mail at contact@BettysBurgers.com.au
Calling us on (03) 9508 4400
Writing to us at the below address:
Attention: Privacy Officer
Retail Zoo Legal Department Level 1, Tower 2, Chadstone Place
1341 Dandenong Road
Chadstone, VIC 3148

If you are not satisfied with our response, you can write to “Privacy Complaints Manager, Betty's Burgers Pty Ltd, Level 1, Tower 2, Chadstone Place, 1341 Dandenong Road, Chadstone, Victoria, 3148″.  If you are not satisfied with the manner in which we deal with your complaint, you may refer it to the Office of the Australian Information Commissioner (“OAIC“).  You can contact OAIC by:

16. Changes to this Privacy Policy

We may occasionally make changes to this Privacy Policy. We will post any changes to this privacy policy on our websites and applications. When we make material changes to this Privacy Policy, we will provide you with notice pursuant to applicable laws.
To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.
We encourage you to periodically review this policy for the latest information on our privacy practices.

17. Betty’s Burgers subsidiaries and affiliates

We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on their behalf.

  • T&Cs
  • Privacy Policy
  • FAQs

Byron Bay images courtesy of @saxonkent